Case Management:

A case manager or supervisor is assigned to the customer when a referral is made and will contact the customer as soon as possible to verify instructions.  , and their duties include:

• Contacting all of the parties involved after each scheduled appointment.
• Continually assessing the customer’s ability to reach MMI and return to work.
• Adhering to any time frames designated for state fee schedules.
• Identifying all hindrances the customer may have in reaching a resolution.
• Establishing plans of action which will provide professional choices designed to overcome barriers.
• Providing faultless integration of treatments recommended and necessary activities for file.
• Establishing appropriate time frames for recovery using established procedures for treatment.
• Keeping all of the parties well-informed of changes significant to the case.
• Clearly defining any areas of savings the customer may be entitled to.

Reports and Correspondence

In the area of correspondence, a case manager’s duties include:

• Ensuring prompt reporting
• Making certain that each report gives accurate details, reflects appropriate actions taken, and outlines a plan with a workable time frame.
• Composes comprehensive, yet brief reports.

Supervisory Responsibility

In each case, a supervisor’s responsibilities include:

• Providing continual discussions with case managers concerning outcomes and file activities.
• Providing continual training and counseling to maintain a successful case management process.

Our trained and highly qualified case workers follow the guidelines outlined by the Case Management Society of America (CMSA).  Their philosophy states: